Terms & Conditions

Terms and Conditions for RIDLEY DENTAL SUPPLIES PTY LTD

1

All orders need to include product code, product description, quantity, price and freight.

2

Orders may be placed by phone, fax, mail or e-mail.

3

Freight. Only orders over $500.00 going to metro NSW, QLD and VIC are freight free.

4

Loan Equipment. Ridley Dental does not provide loan equipment.

Terms and Methods of Payment

1

All new customers must pay with credit card when placing their first order.

2

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

3

Responsibility for goods passes at shipment: Title to goods passes on receipt of cleared funds. 

4

Standard Trading Terms are 30 Days (for account customers).

5

We reserve the right to request payment in advance for large, indent, or special orders. Capital Equipment must be paid for prior to delivery and installation.

Prices

1

Prices are negotiable for bulk requirements. Please contact our sales department.

2

Prices are in Australian dollars.

3

Prices are subject to change.

Availability

1

Common types and sizes are usually in stock. Unpopular products might require some delivery time.

2

We try to stock all advertised items, however due to unexpected circumstances there is a possibility that we may temporarily run out of stock, in this case you will be placed on back order.

Backorders

1

Backordered Items will be advised at time of ordering, or they will be listed on your invoice and will be shipped as soon as possible.

2

Imported items may take up to twelve (12) weeks. We can provide ETA, however this can only be an estimate and we will not be bound by it.

3

Once an item is placed on backorder it will remain until supplied or until it is canceled by you.

Offer and Acceptance

1

These terms and conditions replace all previous versions

2

All prices, bonuses and offers are subject to change without notice and are only available for the duration of our promotions, or while stocks last.

3

No further discounts will apply.

4

Where an error or ommission occurs, we reserve the right to withdraw an offer.

Return of Goods

1

Returns and claims will not be accepted without prior authorisation and a sales return number.

2

Please quote this number on a copy of the original invoice and send with the goods.

3

Returns and claims must be made within ten (10) days of invoice date, or a ten per cent(10%) restocking fee will apply. 

4

Absolutely no returns will be accepted after ten (10) days.

5

Absolutely no returns of Indent or Special Orders.

6

If goods are ordered in error, a restocking fee of ten per cent (10%) will apply without exception.

7

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within 2 working days of receipt of goods.

8

Any item returned must be unopened, in original packaging, and in saleable condition. The return of such items will be at your expense.

9

Goods returned due to orders places incorrectly will be subject to a 10% restocking fee, with a minimum of $10.00. Freight charges on these orders will not be credited.

10

The amount credited to your account for returned goods is available for use against your account, however it is not available for refund.

11

Goods will be accepted for credit or replacement at the discretion of Ridley Dental Supplies Pty Ltd